TERMS & CONDITIONS

Last updated: October 8, 2026

Welcome to Senvia. By accessing and using our website or placing an order, you agree to the following Terms & Conditions.

1. General Information

Senvia is an online store offering products designed to support the safety, assistance, and well-being of individuals.

For any questions regarding our products, orders, or purchases, please contact us at:

Email: senviaoficial@outlook.com

2. Products

We make every effort to ensure that the product information displayed on our website, including descriptions, images, and availability, is accurate.

Please note that the packaging shown on our website is subject to limited stock availability. If the displayed packaging is unavailable, your order may arrive with different packaging from that shown on the website. The product itself and its essential characteristics will remain the same.

3. Prices and Payments

All prices are displayed in the currency shown on our website at the time of purchase.

Payment must be completed using one of the payment methods available during checkout.

Senvia reserves the right to correct accidental errors in product descriptions, prices, or other information displayed on the website.

4. Processing and Shipping

Orders generally require 3–5 business days to be processed before shipment.

Once processed, the estimated shipping time is 10–15 business days.

These timeframes are estimates and may be longer due to circumstances beyond Senvia's reasonable control, including carrier delays, customs procedures, weather conditions, high order volumes, logistical issues, or other unforeseen circumstances.

5. Returns and Right of Withdrawal

For online purchases, consumers generally have a legal right to withdraw from their purchase within 14 calendar days of receiving the product, subject to applicable legal exceptions.

Products must be returned in accordance with applicable law.

For sealed products that are not suitable for return for health or hygiene reasons, the right of withdrawal may not apply once the product has been opened or unsealed after delivery, where permitted by applicable law.

Used products may not be returned where their return is excluded by applicable law or where the product has been handled beyond what is necessary to establish its nature, characteristics, or functionality.

6. Legal Guarantee

Products sold by Senvia are covered by any applicable statutory guarantees required by law.

If you receive a defective, damaged, or incorrect product, please contact us at senviaoficial@outlook.com so that we can review the issue and provide an appropriate solution in accordance with your legal rights.

7. Changes to These Terms

Senvia reserves the right to update these Terms & Conditions when necessary. The version applicable to your purchase will be the version published at the time your order is placed.

8. Contact

For questions regarding these Terms & Conditions, please contact:

Senvia
Email: senviaoficial@outlook.com