Shipping policy
SHIPPING POLICY
Last updated: October 8, 2026
At Senvia, we work to process and deliver orders as quickly as possible.
Processing Time
Orders are generally processed within 3–5 business days.
Processing may take longer in certain circumstances, including periods of high demand, promotions, logistical issues, or other unforeseen circumstances.
Shipping Time
Once your order has been processed, the estimated delivery time is 10–15 business days.
The shipping times provided are estimates and are not guaranteed delivery dates.
In certain circumstances, orders may take longer than the estimated timeframe due to factors outside Senvia's control, including carrier delays, customs procedures, weather conditions, logistical issues, high order volumes, or other unforeseen circumstances.
Tracking
When available, tracking information may be provided so you can follow the status of your shipment.
Please note that tracking information may take some time to update after an order has been shipped.
Packaging
The packaging shown on our website is subject to limited stock availability.
If the displayed packaging is unavailable, your order may be shipped with different packaging from that shown on the website. The product and its essential characteristics will remain the same.
Delayed or Missing Orders
If your order is significantly delayed or has not arrived within a reasonable timeframe, please contact us at:
We will review the situation and provide you with the available information regarding your order.