Política de reembolso
REFUND & RETURN POLICY
Last updated: October 8, 2026
At Senvia, we want you to have a positive experience with your purchase. This policy explains our return and refund procedures.
Right of Withdrawal
For online purchases, consumers generally have a legal right to withdraw from their purchase within 14 calendar days of receiving the product, without providing a reason, subject to applicable legal exceptions.
To request a return, please contact us within the applicable period at:
Please include your order number and the reason for your request.
Product Conditions
Products must be returned in accordance with applicable law.
We do not accept returns of products that have been used where the nature of the product or applicable health and hygiene regulations prevent the product from being returned.
Sealed products that are not suitable for return for health or hygiene reasons cannot be returned after being opened or unsealed following delivery, where permitted by applicable law.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:
We may request photographs, videos, or other information necessary to verify the issue and provide an appropriate solution in accordance with applicable law.
Refunds
Where a refund is applicable, it will generally be issued using the same payment method used for the original purchase, unless another method has been agreed upon.
Refunds will be processed within the timeframes required by applicable law.
Any applicable return shipping costs will be the responsibility of the customer where legally permitted and where Senvia has not stated otherwise.
Packaging
The packaging shown on our website is subject to limited stock availability.
If the displayed packaging is out of stock, your order may arrive with different packaging from that shown on the website. This does not mean that the product itself or its essential characteristics are different.
For any questions regarding returns or refunds, contact: